Last updated: 28th August 2025
At Synergy Connect, operated by JETT Software Solutions Ltd, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.
1. Who We Are
JETT Software Solutions Ltd is registered with the Information Commissioner’s Office (ICO) for data protection purposes.
Contact details:
Registered Office: JETT Software Solutions Ltd, 49 Station Road, Polegate, East Sussex, BN26 6EA.
Contact Email: data@jett-software-solutions.co.uk
2. Information We Collect
We may collect:
- Registration details (name, email, password).
- Profile information (business name, role, bio, sector, profile and cover photos).
- Subscription and payment information (processed securely via Stripe – we do not store your card details).
- Usage data (logins, event attendance, activity).
3. How We Use Your Data
We use your information to:
- Provide and manage your membership.
- Process payments via Stripe.
- Send service emails and reminders (e.g. subscription renewals, inactivity notices).
- Monitor activity to ensure fair use of free trials and maintain an active community.
- Improve our services and events.
4. Legal Basis for Processing
We process your data under:
- Contract (to provide membership services).
- Consent (where you opt into communications).
- Legitimate interest (to maintain a safe and active community).
- Legal obligations (e.g. accounting, tax, and data protection compliance).
5. Data Sharing
We only share your data with trusted providers where necessary (e.g. Stripe for payment processing, web hosting). We do not sell your data.
6. Data Retention
- Account data is retained while you are an active member.
- If your account is closed, we may retain limited records for legal/accounting purposes.
- Inactive accounts may be removed after two months of inactivity.
7. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Request corrections or deletion.
- Restrict or object to processing.
- Data portability.
- Complain to the ICO if you believe your rights are not respected.
8. Security
We take reasonable measures to protect your information, but no system is 100% secure. Please keep your login details confidential.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Members will be notified of significant changes.